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Q&A
Concerning downloading and playing movies
- What kind of computer specifications do I need?
- Is there a download limit?
- Can I use download software to download packages of movies?
- I can't seem to download with my Macintosh!
- All of a sudden I can't download anything anymore!
- Is there a limit to how often I can view downloaded movies?
- I am worried about virus infections.
- In order to view mp4 movies with my iPhone / iPod, what should I do?
- How do I unpack a zip-file?
Concerning payment
- Am I liable for any extra fees such as telephone fees for calling overseas?
- What's the difference between international forwarding and international phone lines and such?
- Will I be billed in Japanese Yen or in US Dollars? Why is it US Dollars?
- I want to change my credit card, what should I do?
- My credit card expires soon and I won't use this any more.
- When will I be billed for my monthly membership? Will it be renewed automatically?
- What credit card narrative will I see on my credit card statement?
- I couldn't renew my membership successfully, can I re-register with same.
Concerning password and ID
- No matter how often I try, my password and ID are being refused.
- Can I change my User ID/ password or e-mail address?
Concerning registration / cancellation of membership
- What's the minimum period for using this site?
- When I press the payment button, an error occurs.
- While signing up as a new member, I accidentally filled in a wrong e-mail address. Can I still correct it?
- What is the cancellation procedure? When should I do it?
- I am not receiving the registration / cancellation confirmation e-mail.
- Please tell me about the handling of personal information.
Concerning VIP
- What kind of movies are the special VIP movies?
- How do I become a VIP member?
- How long does it take for me to become a VIP member?
Concerning My page
